You don’t get a second chance at making a first impression, so you need to get it right the first time.
This is particularly true if you are a business in the current economic climate. Whilst there might be some “green shoots” of recovery being spotted, times are still very tough, and businesses cannot afford to loose potential customers because they have made a bad first impression.
After all, if a potential customer tries to phone you and cannot get hold of you, then unless you are offering something that nobody else can offer them, chances are they will just phone another company offering the same or a similar service and never think of you again.
So, if they call you, and the phone just keeps ringing for ages, they will soon hang up. However, if they call and they immediately get a greeting, such as “Thank you for call the XYZ Company, your call is very important to us and will be answered shortly”, then it gives the call reassurance that you know about their call, that someone is going to answer it, and that the phone isn’t just going to ring and ring and ring, never to be picked up.
Our greeting message added value feature can be set up to say whatever you would like it to say – it is your choice what your callers hear first when they call your business. This feature can be added to any of our 0800, 0845, 0844 and virtual phone numbers.
For more information, visit our website, or call us on 0800 142 2166.